Support
LexaPro AI Support
If you need assistance with LexaPro AI, contact:
We normally respond within 2–5 business days.
Contacting Support
Please include:
A description of the problem
Your iPhone or iPad model
Your iOS or iPadOS version
Your LexaPro AI application version
A screenshot, if helpful
Never send passwords, payment-card details, authentication codes, identification documents, or API keys.
Account and Sign-In
LexaPro AI supports email login and Sign in with Apple.
If you cannot sign in:
Check your internet connection.
Use the same login method you originally used.
Restart LexaPro AI.
Try signing in again.
Contact support@langswap.com if the problem continues.
If you selected Hide My Email when using Sign in with Apple, your account may use an Apple private relay email address.
Subscriptions
LexaPro AI subscriptions are processed by Apple through the App Store.
To manage or cancel a subscription:
Open Settings on your iPhone or iPad.
Tap your name or Apple Account.
Tap Subscriptions.
Select LexaPro AI.
Choose the appropriate subscription option.
Deleting LexaPro AI or deleting your LexaPro AI account does not automatically cancel an active subscription.
Billing and Refunds
Apple processes all subscription payments. LexaPro AI does not receive or store your complete payment-card information.
For billing questions or refund requests, use Apple’s official support options available on your device or contact Apple Support directly.
Refund decisions are made by Apple according to Apple’s policies.
Subscription Access Problems
If you have an active subscription but premium features are unavailable:
Confirm that you are using the correct Apple Account.
Check that the subscription is active in your device settings.
Restart LexaPro AI.
Use Restore Purchases inside the application, if available.
Contact support@langswap.com if access is not restored.
AI Chat
AI-generated responses may occasionally be inaccurate, incomplete, or unavailable.
If a request fails:
Check your internet connection.
Try again after a short time.
Shorten your prompt.
Remove unsupported attachments.
Restart the application.
AI-generated content is not professional medical, legal, financial, or emergency advice.
Audio and Microphone
LexaPro AI requires microphone permission to use voice features.
To review microphone access:
Open Settings on your device.
Select Privacy & Security.
Select Microphone.
Enable or disable access for LexaPro AI.
If audio is not working, check the permission, disconnect Bluetooth audio devices, and restart the application.
Image Generation
If image generation fails:
Check your internet connection.
Use a shorter and clearer description.
Remove content that may violate safety rules.
Wait briefly and try again.
Generation time may vary depending on service availability and request complexity.
Delete Your Account
You can request account deletion directly inside the LexaPro AI application settings.
Account deletion removes your account and associated personal data unless retention is required by law.
Deleting your account does not cancel your App Store subscription. Cancel it separately through:
Settings → Apple Account → Subscriptions → LexaPro AI
For assistance, contact support@langswap.com.
Privacy
Read the LexaPro AI Privacy Policy at:
https://www.langswap.com/privacy-policy
Security and Privacy Issues
To report a suspected security or privacy issue, contact:
Use Security or Privacy as the email subject. Do not publish sensitive security information before we have had an opportunity to investigate.
Service Availability
LexaPro AI may occasionally be unavailable because of maintenance, updates, network problems, or third-party service interruptions. Continuous and uninterrupted availability cannot be guaranteed.
Contact
LexaPro AI Support
Adam Szczachor
ul. Wira Bartoszewskiego 18
23-400 Biłgoraj
Poland
Email: support@langswap.com